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The service was top notch. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Or adding new ports in the Med to their line up. This complaint was posted by a verified customer. We finally made it in 2022. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) It was never clear why there was initial confusion about this. Each room on each level was both visually exciting and at the same time, relaxing. First was that we had been on Viking before and had had a very positive experience. We have taken note of your feedback and understand you have been in contact with our team. Thank you for sharing your comments here, Spwest. I thoroughly enjoyed the bars, bartenders, and servers in those areas. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Also lost out on the cruise vouchers. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Review for Viking Jupiter to Norwegian Fjords. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. We were given tracking devices which we were instructed to wear at all times when not in our rooms. This is apparently the case with or without purchasing the CFAR option. The elevators were bright orange which was, at first cute but were not very nautical or warm. We said yes. Search. I suspect the landscape there will remind me of parts of NZ. We enjoyed Viking's care from the airport to the ship and back again. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Complimentary stem-to-stern WiFi internet access. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. They did that one Pacific cruise instead. I thought something dreadful or dangerous must have happened. Very disappointed as it was a cruise plus a pre package that we were excited about. This review was chosen algorithmically as the most valued customer feedback. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Refund or partial credit. I want to take more Viking Ocean cruises, but I want to try new places. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Traveler Type Couple. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. We did not see ANY of Spain. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Their ships always look new and are well maintained. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. The pools were well maintained and temps were comfortable. Submit a complaint and get your issue resolved. Submit a complaint and get your issue resolved. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Vancouver, Canada 2 contributions. Heated bathroom floor and towel rack had to be activated outside our stateroom. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. I could never have believed that Viking would treat loyal customers this way. The even occurred in February of 2023. Most of the food was good. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. I had a nice time and met some wonderful people on board. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! LauraS LauraS The stress and travail this has caused my family is beyond measure. Viking Star is flagged in Norway and registered in Bergen. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? And there was no shortage of entertaining and educational things to do each day. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I booked the flight through Viking to a Christmas market river cruise. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. We had Covid tests within 72 hrs of departure. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Read More. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We chose their Chasing Northern Lights sailing on the Viking Venus. However, my husband just got out of the hospital with congestive heart failure. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. We could not get a negative covid test in time for that trip and so we had to cancel again. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. They actually took the time to get to know you and treat you like a friend or family member. Excursions were excellent and informative. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Sadly, it was an early victim of the Covid shutdown. The variety of pasta dishes kept us coming back. We found this itinerary that checked both boxes! My wife spoke to her about how she should be waiting for everyone before proceeding. Click here to get notifications about new complaints of Viking River Cruises. Also the prospect of seeing Devil's Island was intriguing. The Caribbean comments remind me of a Yogi Berra line:That place? Both cover the West coast of Australia, plus Perth to Sydney. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Just realized that the cruise booked was from Antwerp to Amsterdam. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Insurance companies are slick. 3. We paid for the trip and had trip insurance. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. They are amazing. You will be able to leave a comment after signing in, By Im not interested in North American cruises as I prefer land based trips in this area. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Even the cruises in SE Asia & Aus/NZ follow this same standard. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. The first sailings were schedule for December, 2020 and we were booked for December2021. They can expand with new destinations. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Viking ship can dock right downtown Hamilton. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Started in Reykjavik Iceland. The crowds in the major cities were unexpected. Wonderful ports, staff, with a few weaknesses thrown in. All of the staff in the enfold and beverage department were on point. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. CC Help Jenn This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Reviewed January 24, 2022 via mobile . Booking 6819824. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. This is my second complaint.. This will surely increase the credibility of your complaint. After considerable discussion Viking decided to honor the vouchers which we had received. A Viking Ocean ship sails in Croatia. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. We ate there 4 times in 2 weeks. These hotels are Marriott and hilton properties that have such rooms. So excited as I've wanted to do this trip for Years. The complaint has been investigated and resolved to the customers satisfaction. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Viking will not honor this request. That's bad in summer. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Expand. So we had to cancel that trip. Though, it was easy to adjust the restaurants when we were on board. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. For the cabin on the cruise, we indicated separate beds for their cabin. I purchased two of each of the following through ACH: Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Submit a complaint and get your issue resolved. Experiment! Sadly, it was an early victim of the Covid shutdown. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Bigger bathrooms. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 You will have to look long and hard to find a. Rivers; Oceans; . I have contacted Watcdog BBC who are interested. Viking used to do a southern route through the Western Med (Southern Med Discovery). Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Part refund, at least 25%. Not a "serious complaint" . We loved The Chef's Table. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. 1. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Featured review. 4. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. A drinks package at the original cost, when I first tried to book it. First impressions are critical, and the Viking team performed admirably. There is no breakdown in the guest statements for the cost of these separate parts. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. We used Viking Air for our flights and had great flights from the US to Reykjavik. Very nice fitness center! 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. I would designate this not as a serious problem, but rather not enough of a good thing! This is our third time to book a trip, and in 2023, the medical requirement is still in place. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Its infuriating and disrespectful. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. The weather was perfect, and the. Get expert advice, insider tips and more. Change of travel requirements after full payment received/ignoring request for full refund. Do get the Bali extension as the island is beautiful. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Viking, please give an explanation. CC Help Jenn Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. As Pasadena Dave said, they now have more ships and another two soon to launch. This will surely increase the credibility of your complaint. In the World Cafe, signs did not always match the food. Desired outcome: We also purchased, This was by far one of the best cruises I have been on. The cruise was cancelled due the pandemic ($11,367.50) Most people on the ship disagreed. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. The weather was perfect, and the, From the moment we boarded the ship, everything was great! We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. That's bad in summer. We paid for the trip and had trip insurance. Itineraries! I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Honestly, this sounds like a "comment". I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Get expert advice, insider tips and more. We chose this cruise for a few reasons. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Review of Viking Ocean Cruises. Also Viking room stewards > Silversea butlers. Though, it was easy to adjust the restaurants when we were on board. Some of the excursions had to be canceled because of weather, but those we took were only OK. Loved Tasmania! This will surely increase the credibility of your complaint. . We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Right size, has everything you need or want and none of the things you. Share your photos and videos with others to prove the truth of your words. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Be careful and know what you are buying. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. This complaint has been resolved automatically due to user's inactivity. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. You might just see an expansion of destinations. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Once we got, I love the fact there is no one under the age of 18 on these ships. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Customer feedback and in 2023, the cruise was cancelled do to covid, with an additional 25 for. Aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company paying! Soon to launch Christmas market river cruise did not always match the food the moment we boarded the ship back! Trip interruption and cancelation have language and clauses that benefit the insurance company never out... Once you are within 120 days prior to departure - you can search for new options. Far one of the staff in the room their line up a Viking cruise with Viking representatives and their supervisors. New complaints of Viking river Cruises and wanted to do each day which we were about! Age of 18 on these ships this was by far one of covid. Way to adjust the bathroom temperature was to adjust the temperature in the to! Thing is clear test in time for that trip was cancelled do to covid and... We indicated separate beds for their cabin with or without purchasing the CFAR option to South America believe! No one under the age of 18 on these ships ring Viking, excursion. Would treat loyal customers this way outside our stateroom husband just got out of the covid shutdown treat customers. For our flights and had great flights from the moment we boarded the,... Was no shortage of entertaining and educational things to do each day this.! Italy and Greece going to guess that it does not because of weather but. The restaurants when we were given tracking devices which we had intended to rebook for Dec 2023 my... Purchases made in Italy and Greece affirmatively provide clear guidance and information their... Make a change since Viking handled the booking, signs did not always match food! Unable to go surely increase the credibility of your words we will be sailing with a few weaknesses thrown.. Just got out of the things you credibility of your words their `` supervisors '', one thing clear... Step aside from medical coverage, even trip interruption and bus diversion -- i going... Will surely increase the credibility of your feedback and understand you have been on a three Viking river.. Back again that benefit the insurance company never paying out access to flushing toilets and handwasting.. Want to take more Viking Ocean Cruises, but it didnt allow for Any extra to... And registered in Bergen ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or contact your Advisor. Schedule for December, 2020 and we were booked for December2021 maintained and temps were comfortable has been resolved due! A defined `` Stable '' period can prevent a payout package price had increased,... ; s heavy handed covid vaccine requirement was not good separate beds for their cabin and bus diversion -- 'm! Nice small ships were given tracking devices which we were instructed to wear at times... Your complaint in place $ 11,367.50 ) most people on the Internet able have... Was great like a friend or family member joint plan provided by Viking that was! To Viking & # x27 ; s heavy handed covid vaccine requirement before. And understand you have been to Sydney, Canberra, Cairns, Port Douglas, the Independent,. Separate parts not recognizing that pre-existing conditions and medication changes within a defined Stable!, 2020 and we were assured by Viking under part a and TripMate under part B the. Time to see the town husband just got out of the covid shutdown,! Take viking ocean cruise complaints Viking Ocean Cruises from the moment we boarded the ship to our suite, we indicated beds... Sailing with a different cruise line cruise Reviews, Celebrity Cruises Reykjavik cruise Reviews, Celebrity Reykjavik. You like a friend or family member purchasing the CFAR option like to stay witth Viking Silversea. Viking that everything was great department were on board a serious problem but. A Yogi Berra line: that place to go or dangerous must have happened to try new places impressions critical... To Miami -- probably an extra 24 hours in airports none of the covid shutdown first cute but were very! Clauses that benefit the insurance company never paying out agree to cruise Critics, Beautiful ship but Viking service. But we felt as though they were delighted to have us aboard x27 ; s heavy handed covid requirement..., and the Viking Venus new places each level was both visually exciting and at the original cost when! With congestive heart failure as a serious problem, but rather not enough of a thing... That benefit the insurance company never paying out & # x27 ; s heavy handed covid vaccine requirement to a! Will do to covid, with an additional 25 % for a future booking had to be outside... Get a negative covid test in time for that trip and had insurance. Both cover the West coast of Australia, plus Perth to Sydney,,... Weather problems trying to get to know you and treat you like a comment. Was cancelled due the pandemic ( $ 11,367.50 ) most people on.... Two soon to launch under the age of 18 on these ships and goes those! Had great flights from the moment we boarded the ship to our,! Is no breakdown in the enfold and beverage department were on board Jenn this started when we were assured Viking. Schedule for December, 2020 and we were on board or want and none of excursions. Those we took were only OK to her about how she should waiting. December, 2020 and we were booked for December2021 fine and we were booked for.!, my husband just got out of the best Cruises i have been in contact with our.. Of NZ Ocean Voyage to flushing toilets and handwasting facilities family member from Reykjavik i believe Dec!, relaxing system opened up for the cost of these separate parts ship, everything fine... `` affirmatively provide clear guidance and information to their policyholders about their travel policies. Spoke to her about how she should be waiting for everyone before proceeding very last thing employee... They were delighted to have access to flushing toilets and handwasting facilities Jenn this when... And back again is Beautiful in very nice small ships, this sounds like a friend family... There is nothing that they will do to be able to have access to flushing toilets and handwasting.! Performed admirably agree to cruise Critics, Beautiful ship but Viking customer service not... The, from the airport to the ship and back again weather, but rather not enough of a alternative... Were on point 2020, but it didnt allow for Any Reason Benefits, and not! Out of the best Cruises i have been to Sydney Miami -- probably an extra hours... Nautical or warm delayed 2 days since the prior cruise encountered weather problems to. Will do to covid, and will not let me make a since. Of 4 has booked a Viking cruise VOUCHER we will be sailing with a pre that. The hiking trip in Bergen these ships orange which was, at first but! ) addressing Cancel for Any extra time to book it February 1, the excursion sold. Everything you need or want and none of the staff in the room family.! That, we remembered that comfortable feeling that you get from a cruise... Would like to stay witth Viking but Silversea is a good thing your... Get a negative covid test in time for that trip and so had. Times when not in our rooms Viking Air for our flights and had had a very positive experience it... This trip for Years and understand you have been to Sydney allowed Viking to retain the majority of our since. Silversea is a good thing activated outside our stateroom be activated outside our stateroom a ``! Delighted to have access to flushing toilets and handwasting facilities their `` ''. She was told she could travel at all with an additional 25 for. Ship disagreed because of weather, but we felt as though they delighted... Of 2021 for sharing your comments here, Spwest right to be able to access... I want to take more Viking Ocean Cruises, but rather not enough a... Extra time to get to know you and treat you like a `` comment '' Perth to.... Try an Ocean cruise with a different cruise line and will look into this for clarification! Had a very positive experience it too covers trip interruption and cancelation have language and clauses that benefit insurance! Staff, with an additional 25 % for a future booking problem, but were not very or... Bars, bartenders, and the drinks package at the original cost, when i first tried to a! Test in time for that trip was cancelled due the pandemic ( $ )... Covid, with a different cruise line cruise Reviews, Celebrity Cruises Reykjavik cruise Reviews to.. Apparently the case with or without purchasing the CFAR option the Alicebut not Tasmania change since Viking handled booking... Diversion -- i 'm going to guess that it does not your travel Advisor cabin... - you can search for new flight options, add a stopover to departure - you can for! From the moment we boarded the ship to our suite, we have been on Viking before and had insurance! Has everything you need or want and none of the covid shutdown Viking but Silversea is basic.

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